Our policy lasts 15 days. If 15 days have gone by since you received a purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
- You are responsible for paying your own shipping costs for returning the item(s).
- If you receive a damaged item(s) it should be returned before we can issue a refund.
- You should use a trackable shipping service.
- Only regular-priced items may be returned.
To initiate a return/refund, please contact us at firstname.lastname@example.org
In your email, request the return for a refund or item(s) exchange. If there were multiple items in your order, specify the item(s) you want to return by title or SKU number.
Within two business days, you will receive an email with the return address of the closest fulfilment centre.
Please do not send your purchase back to the manufacturer.
Once your return is received, inspected and approved, the refund will be processed within two business days. A refund will be applied to your credit card or other original payment methods. Please note that we do not control the speed of funds transfer. In most cases, it is completed in the same business day, but sometimes the process might take up to 7 business days or beyond. All shipping costs are non-refundable.
Our policy does not cover theft cases.
If the order is proven to be delivered, but you still cannot find it – a theft might have had a place.
Unfortunately, in this case, we will not be able to offer you a refund or send the item(s) once again.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be returned and refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you may vary.