NEW ROCK Chaussures à plateforme gothiques noires en cuir véritable

We offer worldwide shipping starting from 2.99 USD and free shipping on orders above 200 USD. The delivery cost depends on a few factors such as:

• order value
• destination
• package size and weight

The final shipping rate is calculated on checkout.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Your shipping/delivery time can vary from 7 to 15 days, excluding a preparation period of 1-2 business days. In some rare cases, the delivery time might rich up to 60 days. The final shipping time might be impacted by miscellaneous factors such as: 

• the availability of ordered items,
• the destination of the shipment,
• logistic delay,
• other unforeseen circumstances.

Please note that important international holidays, force majeure, etc. may also impact the delivery time of your shipment.

If you order multiple items they might be delivered to you separately. 

Your purchase is protected by our guarantee until you receive it.
In case it is lost or damaged during delivery – we will send the item(s) you ordered once again or give a refund. 

We offer a 30-day money-back guarantee — so you can shop with confidence.

• If something isn’t quite right, you can return your item within 30 days of receiving it, no questions asked.
• To be eligible for a return, the item should be unused and in the same condition as you received it.
• The only thing we ask is that return shipping is covered by the customer, and we recommend using a trackable shipping service to make sure everything arrives safely.
• Please note that only regular-priced items are eligible for returns.
• Items from our Intimates collection (including underwear, swimwear, and similar items) are not eligible for returns.

To initiate a return/refund, please contact us: info@hardnheavy.style
In your email, request the return for a refund or item(s) exchange. If there were multiple items in your order, specify the item(s) you want to return by title or SKU number.
Within two business days, you will receive an email with the return address of the closest fulfilment centre.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received, inspected and approved, the refund will be processed within a few business days. A refund will be applied to your credit card or other original payment methods. Please note that we do not control the speed of funds transfer. In most cases, it is completed in the same business day, but sometimes the process might take up to 7 business days or beyond. All shipping costs are non-refundable. 

Our policy does not cover theft cases. 
If the order is proven to be delivered, but you still cannot find it – a theft might have had a place.
Unfortunately, in this case, we will not be able to offer you a refund or send the item(s) once again.

Late or missing refunds 

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@hardnheavy.style

Sale items 
Only regular priced items may be returned and refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hardnheavy.style
Depending on where you live, the time it may take for your exchanged product to reach you may vary.